Coburn Technologies, Inc. is pleased to welcome Christopher Lentocha to their service team as their new Director of Service. Lentocha will lead and implement Coburn’s service plans for their United States and Latin America markets. This will include providing leadership, guidance, training and support to the field service team, technical support, and Customer Care Center departments.
“Chris has experience in the optical and medical industries, bringing more than 17 years of service experience to Coburn. He has broad industry knowledge when it comes to customer satisfaction, strategic planning, operations management, and more. He will be an integral addition to our team,” states Coburn’s President, Alex Incera. “We are very impressed with Chris’ achievements and credentials as it relates to business acumen and keen attention to customer needs. As we continuously refine our attention to service, Chris’ qualifications will further drive our customer successes.”
Lentocha started his service career at Gerber Optical in 1994, and continued with Gerber Coburn, Gerber Products, and then at Gerber Scientific managing the shared services call center for 4 years. His latest roles included Director of Customer Service at VITAS Healthcare, Customer Service Design and Contracts Manager at Pelican Products, Inc., and then Patient Call Center Manager at Meridian Medical Management.
“I am impressed with Coburn’s service team and I am excited to join them,” Lentocha said. “My role will be to oversee and lead the field service team, technical support and Customer Care Center. Coburn has taken great strides to enhance the customer experience in 2020, and I look forward to collaborating with the team and building relationships with customers in the new year and beyond.”
“Working with and knowing Chris for many years, I know he will be a fundamental addition to the team and will foster strong relationships with our customers to successfully meet and exceed their support and service needs,” states Alex Incera. “Chris’ background in the optical and medical industries makes him a valuable source of expertise for both our customers and our team, and our service department will only improve because of this.”